Consumer rights act 2015 - Revision history

Editor at 18:11, 9 November 2021

2021-11-09T18:11:32Z

← Older revision		Revision as of 18:11, 9 November 2021
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	* Alternative dispute resolution.		* Alternative dispute resolution.
	* Arbitration.		* Arbitration.
		+	* Competition and Markets Authority CMA.
	* Consumer.		* Consumer.
	* Consumer contract.		* Consumer contract.

Editor at 16:49, 19 October 2021

2021-10-19T16:49:59Z

← Older revision		Revision as of 16:49, 19 October 2021
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	* Consumer contract.		* Consumer contract.
	* Consumer Contracts Regulations.		* Consumer Contracts Regulations.
−	* Consumer Protection from Unfair Trading Regulations 2008 CPRs.
	* Consumer Council for Water CCWater.		* Consumer Council for Water CCWater.
		+	* Consumer Protection from Unfair Trading Regulations 2008 CPRs.
	* Cooling off period.		* Cooling off period.
	* Dispute resolution boards.		* Dispute resolution boards.

Editor at 16:48, 19 October 2021

2021-10-19T16:48:19Z

← Older revision		Revision as of 16:48, 19 October 2021
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	A European regulation on online dispute resolution will become law in January 2016.		A European regulation on online dispute resolution will become law in January 2016.

−	= Related articles on Designing Buildings ~~Wiki~~ =	+	= Related articles on Designing Buildings =

	* Adjudication.		* Adjudication.
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	* Consumer Contracts Regulations.		* Consumer Contracts Regulations.
	* Consumer Protection from Unfair Trading Regulations 2008 CPRs.		* Consumer Protection from Unfair Trading Regulations 2008 CPRs.
		+	* Consumer Council for Water CCWater.
	* Cooling off period.		* Cooling off period.
	* Dispute resolution boards.		* Dispute resolution boards.

Editor at 16:26, 22 September 2021

2021-09-22T16:26:09Z

← Older revision		Revision as of 16:26, 22 September 2021
Line 24:		Line 24:
	* Consumer contract.		* Consumer contract.
	* Consumer Contracts Regulations.		* Consumer Contracts Regulations.
		+	* Consumer Protection from Unfair Trading Regulations 2008 CPRs.
	* Cooling off period.		* Cooling off period.
	* Dispute resolution boards.		* Dispute resolution boards.

Editor at 13:31, 21 September 2021

2021-09-21T13:31:54Z

← Older revision		Revision as of 13:31, 21 September 2021
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	* Cooling off period.		* Cooling off period.
	* Dispute resolution boards.		* Dispute resolution boards.
−	* ~~Third party opinion and fixed-fee mediation procedures~~.	+	* Green Claims Code.
	* Housing Grants, Construction and Regeneration Act.		* Housing Grants, Construction and Regeneration Act.
	* Mediation.		* Mediation.
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	* Med-arbitration.		* Med-arbitration.
	* Scheme for Construction Contracts.		* Scheme for Construction Contracts.
		+	* Third party opinion and fixed-fee mediation procedures.

	[[Category:DCN_Definition]] [[Category:DCN_Guidance]] [[Category:DCN_Legislation]] [[Category:Other_legislation]]		[[Category:DCN_Definition]] [[Category:DCN_Guidance]] [[Category:DCN_Legislation]] [[Category:Other_legislation]]

Designing Buildings at 07:40, 9 November 2020

2020-11-09T07:40:03Z

← Older revision		Revision as of 07:40, 9 November 2020
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	* Scheme for Construction Contracts.		* Scheme for Construction Contracts.

−	[[Category:~~Other_legislation~~]] [[Category:DCN_Legislation]]	+	[[Category:DCN_Definition]] [[Category:DCN_Guidance]] [[Category:DCN_Legislation]] [[Category:Other_legislation]]

Designing Buildings at 13:10, 14 October 2019

2019-10-14T13:10:22Z

← Older revision		Revision as of 13:10, 14 October 2019
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	A European regulation on online dispute resolution will become law in January 2016.		A European regulation on online dispute resolution will become law in January 2016.

−	~~= Find out more =~~	+	= Related articles on Designing Buildings Wiki =
−		+
−	=== Related articles on Designing Buildings Wiki ===	+

	* Adjudication.		* Adjudication.
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	* Alternative dispute resolution.		* Alternative dispute resolution.
	* Arbitration.		* Arbitration.
		+	* Consumer.
		+	* Consumer contract.
		+	* Consumer Contracts Regulations.
	* Cooling off period.		* Cooling off period.
	* Dispute resolution boards.		* Dispute resolution boards.
Line 32:		Line 33:
	* Scheme for Construction Contracts.		* Scheme for Construction Contracts.

−	[[Category:Other_legislation]]	+	[[Category:Other_legislation]] [[Category:DCN_Legislation]]

Editor at 17:07, 23 March 2018

2018-03-23T17:07:12Z

← Older revision		Revision as of 17:07, 23 March 2018
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−
	A European Union Directive on consumer alternative dispute resolution (ADR) was published in July 2013. The principal obligation imposed on member states was to ensure that ADR, provided by a certified body, is available (although not mandatory) for disputes between a consumer and a business.		A European Union Directive on consumer alternative dispute resolution (ADR) was published in July 2013. The principal obligation imposed on member states was to ensure that ADR, provided by a certified body, is available (although not mandatory) for disputes between a consumer and a business.

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	=== Related articles on Designing Buildings Wiki ===		=== Related articles on Designing Buildings Wiki ===
−	*Adjudication.	+
−	*Alternative dispute resolution legislation.	+	* Adjudication.
−	*Alternative dispute resolution.	+	* Alternative dispute resolution legislation.
−	*Arbitration.	+	* Alternative dispute resolution.
−	*Dispute resolution boards.	+	* Arbitration.
−	*Third party opinion and fixed-fee mediation procedures.	+	* Cooling off period.
−	*Housing Grants, Construction and Regeneration Act.	+	* Dispute resolution boards.
−	*Mediation.	+	* Third party opinion and fixed-fee mediation procedures.
−	*Med-adjudication.	+	* Housing Grants, Construction and Regeneration Act.
−	*Med-arbitration.	+	* Mediation.
−	*Scheme for Construction Contracts.	+	* Med-adjudication.
		+	* Med-arbitration.
		+	* Scheme for Construction Contracts.

	[[Category:Other_legislation]]		[[Category:Other_legislation]]

Designing Buildings at 13:36, 16 October 2015

2015-10-16T13:36:08Z

← Older revision		Revision as of 13:36, 16 October 2015
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−

	A European Union Directive on consumer alternative dispute resolution (ADR) was published in July 2013. The principal obligation imposed on member states was to ensure that ADR, provided by a certified body, is available (although not mandatory) for disputes between a consumer and a business.		A European Union Directive on consumer alternative dispute resolution (ADR) was published in July 2013. The principal obligation imposed on member states was to ensure that ADR, provided by a certified body, is available (although not mandatory) for disputes between a consumer and a business.

−	On 1 October 2015 the [http://www.legislation.gov.uk/ukpga/2015/15/contents Consumer Rights Act] came into force. This introduced a wide range of provisions intended to clarify and simplify consumer rights, including; clarification of rights when goods or digital content are faulty, rights when services are different from those agreed, and unfair contract terms. It also included provisions allowing businesses that sell directly to consumers to use alternative dispute resolution procedures ~~(ADR)~~ to deal with disputes.	+	On 1 October 2015 the [http://www.legislation.gov.uk/ukpga/2015/15/contents Consumer Rights Act] came into force. This introduced a wide range of provisions intended to clarify and simplify consumer rights, including; clarification of rights when goods or digital content are faulty, rights when services are different from those agreed, and unfair contract terms. It also included provisions allowing businesses that sell directly to consumers to use alternative dispute resolution procedures to deal with disputes.

−	ADR allows disputes which ~~the~~ parties ~~to the dispute~~ cannot resolve themselves to be resolved without full court proceedings. ADR procedures can allow resolution more quickly, more amicably and at a lower cost. Procedures include arbitration, adjudication, mediation and so on. ADR has been mandated for some sectors ~~of the economy~~ for a number of years, for example construction contracts. See Alternative dispute resolution for more information.	+	ADR allows disputes which parties cannot resolve themselves to be resolved without full court proceedings. ADR procedures can allow resolution more quickly, more amicably and at a lower cost. Procedures include arbitration, adjudication, mediation and so on. ADR has been mandated for some sectors for a number of years, for example construction contracts. See Alternative dispute resolution for more information.

−	Under the new Act businesses in sectors that are required to provide ADR, or that have voluntarily decided to adopt it ~~must~~, provide consumers with details of their ADR provider on their website and, if applicable, in the terms and conditions of sales or service contracts. If they become involved in an unresolved dispute with a consumer they will have to tell the consumer that they cannot settle the dispute, whether they are prepared to deal with the dispute under ADR procedures and who the certified ADR provider is.	+	Under the new Act businesses in sectors that are required to provide ADR, or that have voluntarily decided to adopt it, must provide consumers with details of their ADR provider on their website and, if applicable, in the terms and conditions of sales or service contracts. If they become involved in an unresolved dispute with a consumer they will have to tell the consumer that they cannot settle the dispute, whether they are prepared to deal with the dispute under ADR procedures and who the certified ADR provider is.

−	If they are not within a regulated sector, businesses will still not have to adopt ADR procedures. Business to business disputes are not covered, nor are disputes initiated by a business against a consumer.	+	If they are not within a regulated sector, businesses will still not have to adopt ADR procedures. Business to business disputes are not covered by the Act, nor are disputes initiated by a business against a consumer.

	The Act does however apply to consultants and trades people offering services direct to consumers.		The Act does however apply to consultants and trades people offering services direct to consumers.

−	Businesses that are affected should ensure that they have procedures in place for dealing with disputes and that they are compliant with the Act.	+	Businesses that are affected should ensure that they have clear procedures in place for dealing with disputes and that they are compliant with the Act.

−	A European ~~Regulation~~ on online dispute resolution will become law ~~by early~~ January 2016.	+	A European regulation on online dispute resolution will become law in January 2016.

	= Find out more =		= Find out more =

Designing Buildings: Created page with " A European Union Directive on consumer alternative dispute resolution (ADR) was published in July 2013. The principal obligation imposed on member states was to ensure that ADR..."

2015-10-16T13:33:21Z

Created page with " A European Union Directive on consumer alternative dispute resolution (ADR) was published in July 2013. The principal obligation imposed on member states was to ensure that ADR..."

New page

A European Union Directive on consumer alternative dispute resolution (ADR) was published in July 2013. The principal obligation imposed on member states was to ensure that ADR, provided by a certified body, is available (although not mandatory) for disputes between a consumer and a business.

On 1 October 2015 the [http://www.legislation.gov.uk/ukpga/2015/15/contents Consumer Rights Act] came into force. This introduced a wide range of provisions intended to clarify and simplify consumer rights, including; clarification of rights when goods or digital content are faulty, rights when services are different from those agreed, and unfair contract terms. It also included provisions allowing businesses that sell directly to consumers to use alternative dispute resolution procedures (ADR) to deal with disputes.

ADR allows disputes which the parties to the dispute cannot resolve themselves to be resolved without full court proceedings. ADR procedures can allow resolution more quickly, more amicably and at a lower cost. Procedures include arbitration, adjudication, mediation and so on. ADR has been mandated for some sectors of the economy for a number of years, for example construction contracts. See Alternative dispute resolution for more information.

Under the new Act businesses in sectors that are required to provide ADR, or that have voluntarily decided to adopt it must, provide consumers with details of their ADR provider on their website and, if applicable, in the terms and conditions of sales or service contracts. If they become involved in an unresolved dispute with a consumer they will have to tell the consumer that they cannot settle the dispute, whether they are prepared to deal with the dispute under ADR procedures and who the certified ADR provider is.

If they are not within a regulated sector, businesses will still not have to adopt ADR procedures. Business to business disputes are not covered, nor are disputes initiated by a business against a consumer.

The Act does however apply to consultants and trades people offering services direct to consumers.

Businesses that are affected should ensure that they have procedures in place for dealing with disputes and that they are compliant with the Act.

A European Regulation on online dispute resolution will become law by early January 2016.

= Find out more =

=== Related articles on Designing Buildings Wiki ===
*Adjudication.
*Alternative dispute resolution legislation.
*Alternative dispute resolution.
*Arbitration.
*Dispute resolution boards.
*Third party opinion and fixed-fee mediation procedures.
*Housing Grants, Construction and Regeneration Act.
*Mediation.
*Med-adjudication.
*Med-arbitration.
*Scheme for Construction Contracts.

[[Category:Other_legislation]]