Consumer - Revision history

Designing Buildings at 07:13, 28 March 2022

2022-03-28T07:13:12Z

← Older revision		Revision as of 07:13, 28 March 2022
Line 8:		Line 8:

	These are typically goods that are intended to be used by individuals, families etc and not by corporations, businesses or companies.		These are typically goods that are intended to be used by individuals, families etc and not by corporations, businesses or companies.
		+
		+	= Consumer durables =
		+
		+	The [https://stats.oecd.org/glossary/ glossary of statistical terms], published by the Organisation for Economic Co-operation and Development (OECD), defines consumer durables as: ‘…durable goods acquired by households for final consumption (i.e. those that are not used by households as stores of value or by unincorporated enterprises owned by households for purposes of production); they may be used for purposes of consumption repeatedly or continuously over a period of a year or more.’

	= Consumer needs =		= Consumer needs =

Editor at 16:25, 22 September 2021

2021-09-22T16:25:42Z

← Older revision		Revision as of 16:25, 22 September 2021
Line 73:		Line 73:
	* Consumer contract.		* Consumer contract.
	* Consumer Contracts Regulations.		* Consumer Contracts Regulations.
		+	* Consumer Protection from Unfair Trading Regulations 2008 CPRs.
	* Cooling off period.		* Cooling off period.
	* Green Claims Code.		* Green Claims Code.

Editor at 13:31, 21 September 2021

2021-09-21T13:31:05Z

← Older revision		Revision as of 13:31, 21 September 2021
Line 74:		Line 74:
	* Consumer Contracts Regulations.		* Consumer Contracts Regulations.
	* Cooling off period.		* Cooling off period.
		+	* Green Claims Code.
	* Identifying COVID-19 scams.		* Identifying COVID-19 scams.

Editor at 10:18, 27 November 2020

2020-11-27T10:18:35Z

← Older revision		Revision as of 10:18, 27 November 2020
Line 80:		Line 80:
	* [https://www.gov.uk/government/publications/consumer-rights-act-2015/consumer-rights-act-2015 Consumer Rights Act 2015]		* [https://www.gov.uk/government/publications/consumer-rights-act-2015/consumer-rights-act-2015 Consumer Rights Act 2015]

−	[[Category:Roles_/_services]]	+	[[Category:DCN_Definition]] [[Category:DCN_Legislation]] [[Category:Roles_/_services]]

Editor at 14:36, 31 July 2020

2020-07-31T14:36:33Z

← Older revision		Revision as of 14:36, 31 July 2020
Line 74:		Line 74:
	* Consumer Contracts Regulations.		* Consumer Contracts Regulations.
	* Cooling off period.		* Cooling off period.
		+	* Identifying COVID-19 scams.

	= External sources =		= External sources =

Designing Buildings at 13:00, 14 October 2019

2019-10-14T13:00:03Z

← Older revision		Revision as of 13:00, 14 October 2019
Line 66:		Line 66:
	The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are applicable to all contracts for the provision of goods from 13 June 2014. They apply to off-premises contracts, distance contracts and on-premises contracts, and may apply to contracts in the construction industry under certain circumstances.		The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are applicable to all contracts for the provision of goods from 13 June 2014. They apply to off-premises contracts, distance contracts and on-premises contracts, and may apply to contracts in the construction industry under certain circumstances.

−	For more information see: Consumer Contracts Regulations	+	For more information see: Consumer Contracts Regulations and Advice from CIAT about the cancellation of consumer contracts.

	= Related articles on Designing Buildings Wiki =		= Related articles on Designing Buildings Wiki =

−	* ~~Adjudication.~~	+	* Advice from CIAT about the cancellation of consumer contracts.
−	* Alternative dispute resolution legislation.	+
−	* Alternative dispute resolution.	+
−	* Arbitration.	+
	* Consumer contract.		* Consumer contract.
		+	* Consumer Contracts Regulations.
	* Cooling off period.		* Cooling off period.
−	* Dispute resolution boards.
−	* Third party opinion and fixed-fee mediation procedures.
−	* Mediation.
−	* Med-adjudication.
−	* Med-arbitration.

	= External sources =		= External sources =

Designing Buildings at 12:58, 14 October 2019

2019-10-14T12:58:23Z

← Older revision		Revision as of 12:58, 14 October 2019
Line 1:		Line 1:
−	== Introduction ==	+	= Introduction =

−	A ‘consumer’ is ~~the term given to~~ the ultimate user of goods and services and the party who derives the benefit that is associated with them. However, a consumer is not necessarily the same thing as a customer: a ~~father~~ buying toys may be a customer in a toyshop but the ultimate consumer is ~~his young son~~. So, consumers do not necessarily make buying decisions.	+	A ‘consumer’ is the ultimate user of goods and services and the party who derives the benefit that is associated with them. However, a consumer is not necessarily the same thing as a customer: a parent buying toys may be a customer in a toyshop but the ultimate consumer is their child. So, consumers do not necessarily make buying decisions.

−	Where the purchase of industrial goods and services is concerned, the term consumer is rarely used; instead, the term ‘end user’ is used which may often be a corporate body~~. However, that does not mean to say that corporations do not buy consumer goods~~.	+	Where the purchase of industrial goods and services is concerned, the term consumer is rarely used; instead, the term ‘end user’ is used which may often be a corporate body.

−	== Consumer goods ==	+	= Consumer goods =

−	These are typically goods ~~and merchandise~~ that are intended to be used by individuals, families etc and not by corporations, businesses or companies.	+	These are typically goods that are intended to be used by individuals, families etc and not by corporations, businesses or companies.

−	== Consumer needs ==	+	= Consumer needs =

−	These are the needs that any consumer or group of consumers may be deemed or perceived to have, whether current, future, potential ~~or unidentified~~. Consumer needs are usually identified by marketing departments of companies and corporations, but also by government agencies.	+	These are the needs that any consumer or group of consumers may be deemed or perceived to have, whether current, future or potential. Consumer needs are usually identified by marketing departments of companies and corporations, but also by organisations such as government agencies.

−	== Consumer profile ==	+	= Consumer profile =

−	When companies want to find out who potentially may buy their products, they may try ~~by various means~~ to create a consumer profile. This is a stereotypical construct that may involve ~~much general~~ information including:	+	When companies want to find out who potentially may buy their products, they may try to create a consumer profile. This is a stereotypical construct that may involve information including:

	* Whether male or female		* Whether male or female
Line 23:		Line 23:
	* Car owner or not		* Car owner or not
	* Number of children in a household		* Number of children in a household
−	* ~~Consumers’ hopes~~ and aspirations.	+	* Hopes and aspirations
		+	* Other interests
		+	* Location

−	== Consumer groups ==	+	= Consumer groups =

−	These are groups of consumers ~~comprising usually six to eight individuals~~ who have come together to raise concerns about specific products and services. Their aim is to focus on the nature and usage of a product and, if necessary, inform other consumers about any potential drawbacks or dangers arising from the product’s use. This can include warnings over safety, misleading adverts, harmful ingredients and environmental concerns. Consumer groups may also provide feedback to manufacturers.	+	These are groups of consumers who have come together to raise concerns about specific products and services. Their aim is to focus on the nature and usage of a product and, if necessary, inform other consumers about any potential drawbacks or dangers arising from the product’s use. This can include warnings over safety, misleading adverts, harmful ingredients and environmental concerns. Consumer groups may also provide feedback to manufacturers.

−	== Consumer Prices Index (CPI) ==	+	= Consumer Prices Index (CPI) =

	The Consumer Prices Index (CPI) is a government tool which measures month-to-month changes in the cost of a representative 'basket' of goods and services bought by consumers within the UK. The items in the basket are reviewed and updated annually to ensure they are current and reflect consumer spending patterns. As the prices of the various items change over time, so does the total cost of the basket, which allows comparisons to be made in the movements of consumer price inflation. In the 2016 basket, there were around 700 representative consumer goods and services.		The Consumer Prices Index (CPI) is a government tool which measures month-to-month changes in the cost of a representative 'basket' of goods and services bought by consumers within the UK. The items in the basket are reviewed and updated annually to ensure they are current and reflect consumer spending patterns. As the prices of the various items change over time, so does the total cost of the basket, which allows comparisons to be made in the movements of consumer price inflation. In the 2016 basket, there were around 700 representative consumer goods and services.

−	== Consumer rights ==	+	= Consumer rights =

	In the UK, the rights of consumers purchasing goods and services are protected by the Consumer Rights Act 2015. This is because consumers may be treated unfairly by some establishments or because goods may go wrong a very short time after purchase. Problems can include:		In the UK, the rights of consumers purchasing goods and services are protected by the Consumer Rights Act 2015. This is because consumers may be treated unfairly by some establishments or because goods may go wrong a very short time after purchase. Problems can include:
Line 41:		Line 43:
	* Issues with credit and store cards		* Issues with credit and store cards
	* Poor service		* Poor service
−	* ~~Contracts~~	+	* Contract terms
−	* ~~Builders~~	+	* Defects

	The Consumer Rights Act came into force on 1 October 2015. Clearer and easier to understand than its predecessor the Consumer Protection Act 1987, it aims to help consumers better understand how they should be treated by businesses.		The Consumer Rights Act came into force on 1 October 2015. Clearer and easier to understand than its predecessor the Consumer Protection Act 1987, it aims to help consumers better understand how they should be treated by businesses.

−	The Act ~~will help~~ consumers:	+	The Act helps consumers:

	* Better identify best deals		* Better identify best deals
−	* Hold businesses to account for poor quality or service.	+	* Hold businesses to account for poor quality or service
	* Select the business providing the best overall offer (rather than just the cheapest)		* Select the business providing the best overall offer (rather than just the cheapest)
−	* Understand ~~policy~~ on repair and replacement.	+	* Understand their rights on repair and replacement
	* Identify unfair terms in a contract.		* Identify unfair terms in a contract.
−	* Understand the right to repair or replacement when digital content is faulty eg downloaded music or movies.

	The Act also gives businesses a better understanding of the law which will help them better serve their customers.		The Act also gives businesses a better understanding of the law which will help them better serve their customers.

−	The UK government has helplines which aim to help consumers if they feel they have had a bad deal or wish to complain about a specific issue~~. The regional help lines are~~:	+	The UK government has helplines which aim to help consumers if they feel they have had a bad deal or wish to complain about a specific issue:

−	England and Wales, ~~[https://www.citizensadvice.org.uk/~~ Citizens Advice]	+	* England and Wales, Citizens Advice
		+	* Advice Direct Scotland
		+	* Consumerline, Northern Ireland

−	~~[https://www~~.~~advice~~.~~scot/ Advice Direct Scotland]~~	+	The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are applicable to all contracts for the provision of goods from 13 June 2014. They apply to off-premises contracts, distance contracts and on-premises contracts, and may apply to contracts in the construction industry under certain circumstances.

−	~~[https~~:~~//www.nidirect.gov.uk/contacts/contacts-az/consumerline Consumerline, Northern Ireland]~~	+	For more information see: Consumer Contracts Regulations

	= Related articles on Designing Buildings Wiki =		= Related articles on Designing Buildings Wiki =

Editor: Created page with "== Introduction == A ‘consumer’ is the term given to the ultimate user of goods and services and the party who derives the benefit that is associated with them. However, a c..."

2019-10-10T18:08:12Z

Created page with "== Introduction == A ‘consumer’ is the term given to the ultimate user of goods and services and the party who derives the benefit that is associated with them. However, a c..."

New page

== Introduction ==

A ‘consumer’ is the term given to the ultimate user of goods and services and the party who derives the benefit that is associated with them. However, a consumer is not necessarily the same thing as a customer: a father buying toys may be a customer in a toyshop but the ultimate consumer is his young son. So, consumers do not necessarily make buying decisions.

Where the purchase of industrial goods and services is concerned, the term consumer is rarely used; instead, the term ‘end user’ is used which may often be a corporate body. However, that does not mean to say that corporations do not buy consumer goods.

== Consumer goods ==

These are typically goods and merchandise that are intended to be used by individuals, families etc and not by corporations, businesses or companies.

== Consumer needs ==

These are the needs that any consumer or group of consumers may be deemed or perceived to have, whether current, future, potential or unidentified. Consumer needs are usually identified by marketing departments of companies and corporations, but also by government agencies.

== Consumer profile ==

When companies want to find out who potentially may buy their products, they may try by various means to create a consumer profile. This is a stereotypical construct that may involve much general information including:

* Whether male or female
* Marital status (wife, mother husband, divorcee etc)
* Income bracket
* Buying habits
* Car owner or not
* Number of children in a household
* Consumers’ hopes and aspirations.

== Consumer groups ==

These are groups of consumers comprising usually six to eight individuals who have come together to raise concerns about specific products and services. Their aim is to focus on the nature and usage of a product and, if necessary, inform other consumers about any potential drawbacks or dangers arising from the product’s use. This can include warnings over safety, misleading adverts, harmful ingredients and environmental concerns. Consumer groups may also provide feedback to manufacturers.

== Consumer Prices Index (CPI) ==

The Consumer Prices Index (CPI) is a government tool which measures month-to-month changes in the cost of a representative 'basket' of goods and services bought by consumers within the UK. The items in the basket are reviewed and updated annually to ensure they are current and reflect consumer spending patterns. As the prices of the various items change over time, so does the total cost of the basket, which allows comparisons to be made in the movements of consumer price inflation. In the 2016 basket, there were around 700 representative consumer goods and services.

== Consumer rights ==

In the UK, the rights of consumers purchasing goods and services are protected by the Consumer Rights Act 2015. This is because consumers may be treated unfairly by some establishments or because goods may go wrong a very short time after purchase. Problems can include:

* Rogue traders.
* Faulty or counterfeit goods
* Issues with credit and store cards
* Poor service
* Contracts
* Builders

The Consumer Rights Act came into force on 1 October 2015. Clearer and easier to understand than its predecessor the Consumer Protection Act 1987, it aims to help consumers better understand how they should be treated by businesses.

The Act will help consumers:

* Better identify best deals
* Hold businesses to account for poor quality or service.
* Select the business providing the best overall offer (rather than just the cheapest)
* Understand policy on repair and replacement.
* Identify unfair terms in a contract.
* Understand the right to repair or replacement when digital content is faulty eg downloaded music or movies.

The Act also gives businesses a better understanding of the law which will help them better serve their customers.

The UK government has helplines which aim to help consumers if they feel they have had a bad deal or wish to complain about a specific issue. The regional help lines are:

England and Wales, [https://www.citizensadvice.org.uk/ Citizens Advice]

[https://www.advice.scot/ Advice Direct Scotland]

[https://www.nidirect.gov.uk/contacts/contacts-az/consumerline Consumerline, Northern Ireland]

= Related articles on Designing Buildings Wiki =

* Adjudication.
* Alternative dispute resolution legislation.
* Alternative dispute resolution.
* Arbitration.
* Consumer contract.
* Cooling off period.
* Dispute resolution boards.
* Third party opinion and fixed-fee mediation procedures.
* Mediation.
* Med-adjudication.
* Med-arbitration.

= External sources =

* [https://www.gov.uk/government/publications/consumer-rights-act-2015/consumer-rights-act-2015 Consumer Rights Act 2015]

[[Category:Roles_/_services]]