Aftercare manager - Revision history

Designing Buildings at 09:14, 2 October 2020

2020-10-02T09:14:19Z

← Older revision		Revision as of 09:14, 2 October 2020
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	= Introduction =		= Introduction =

−	An aftercare manager (or defects manager) is involved with pre-handover, handover and the ~~making goods~~ defects ~~(MGD)~~ periods of a construction project~~. Making good is a term which is often used in relation to defects which must be ‘made good’ through remedial works before a specified date after practical completion has been certified~~.	+	An aftercare manager (or defects manager) is involved with pre-handover, handover and the defects liability periods of a construction project.

	Handover and close out takes place after the construction has ended. The employer is able to occupy the development but the contractor remains responsible for rectifying defects during a period known as the 'defects liability period' (or 'rectification period') which typically lasts six to 12 months.		Handover and close out takes place after the construction has ended. The employer is able to occupy the development but the contractor remains responsible for rectifying defects during a period known as the 'defects liability period' (or 'rectification period') which typically lasts six to 12 months.

−	This role is considered to be an integral part of the construction process ~~and the person is often~~ seen as the link between ~~project~~ completion and handover. Aftercare managers are frequently required to monitor and resolve defects as well as attain MGD certifications. ~~This person is~~ also involved in providing an evaluation of the handover process including the verification of documentation accuracy.	+	This role is considered to be an integral part of the construction process, seen as the link between construction completion and handover. Aftercare managers are frequently required to monitor and resolve defects as well as attain making good defects (MGD) certifications. They may also involved in providing an evaluation of the handover process including the verification of documentation accuracy.

	= Relationship building =		= Relationship building =

−	The aftercare manager must have strong communication skills and be able to connect with the client, the building or facilities managers, end users and other stakeholders. The aftercare manager meets with project managers and contract managers to review liability issues and assess responsibilities.	+	The aftercare manager must have strong communication skills and be able to connect with the client, the building or facilities managers, end users, suppliers and other stakeholders. The aftercare manager meets with project managers and contract managers to review liability issues and assess responsibilities.

−	This person will also be in regular contact with consultants and subcontractors. This could mean calling upon ~~the~~ subcontractor to return to the job to resolve defects and then providing the client with an update once the defects have been addressed.	+	This person will also be in regular contact with consultants and subcontractors. This could mean calling upon a subcontractor to return to the job to resolve defects and then providing the client with an update once the defects have been addressed.

−	During the aftercare phase, ~~this person~~ also ~~manages~~ suppliers and labourers still associated with the project.	+	During the aftercare phase, they may also manage suppliers and labourers still associated with the project.

	Due to the variable nature of the role, the person should be able to work as part of a team, but should also be able to function independently.		Due to the variable nature of the role, the person should be able to work as part of a team, but should also be able to function independently.
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	* Updating the administrative aspects of jobs and managing assignments for supply chain and service engineers.		* Updating the administrative aspects of jobs and managing assignments for supply chain and service engineers.
	* Managing operational budgets.		* Managing operational budgets.
−	* Controlling facilities management activities during handover ~~using suitable technical tools~~.	+	* Controlling facilities management activities during handover.
	* Producing status reports for review.		* Producing status reports for review.
	* Conducting internal audits.		* Conducting internal audits.
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	= Background =		= Background =

−	Knowledge of building regulations is important for most aftercare managers.	+	Knowledge of building regulations, contracts and specifications is important for most aftercare managers. It may be beneficial for an aftercare manager to have some experience with electrical and mechanical systems, although this is not always required. Familiarity with technology may also be helpful.
−		+
−	It may be beneficial for an aftercare manager to have some experience with electrical and mechanical systems, although this is not always required. Familiarity with technology may also be helpful.	+

	= Related articles on Designing Buildings Wiki =		= Related articles on Designing Buildings Wiki =

Editor at 20:51, 30 September 2020

2020-09-30T20:51:53Z

← Older revision		Revision as of 20:51, 30 September 2020
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	= Introduction =		= Introduction =

−	An aftercare manager (or defects manager) is involved with pre-handover, handover and the making goods defects (MGD) periods of a construction project. Handover and close out takes place after the construction has ended. The employer is able to occupy the development but the contractor remains responsible for rectifying defects during a period known as the 'defects liability period' (or 'rectification period') which typically lasts six to 12 months.	+	An aftercare manager (or defects manager) is involved with pre-handover, handover and the making goods defects (MGD) periods of a construction project. Making good is a term which is often used in relation to defects which must be ‘made good’ through remedial works before a specified date after practical completion has been certified.
		+
		+	Handover and close out takes place after the construction has ended. The employer is able to occupy the development but the contractor remains responsible for rectifying defects during a period known as the 'defects liability period' (or 'rectification period') which typically lasts six to 12 months.

−	~~<br />~~
	This role is considered to be an integral part of the construction process and the person is often seen as the link between project completion and handover. Aftercare managers are frequently required to monitor and resolve defects as well as attain MGD certifications. This person is also involved in providing an evaluation of the handover process including the verification of documentation accuracy.		This role is considered to be an integral part of the construction process and the person is often seen as the link between project completion and handover. Aftercare managers are frequently required to monitor and resolve defects as well as attain MGD certifications. This person is also involved in providing an evaluation of the handover process including the verification of documentation accuracy.

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	* Defects in construction.		* Defects in construction.
	* Handover.		* Handover.
		+	* Making good.

	[[Category:DCN_Person]] [[Category:People]] [[Category:Construction_management]] [[Category:Roles_/_services]]		[[Category:DCN_Person]] [[Category:People]] [[Category:Construction_management]] [[Category:Roles_/_services]]

Editor at 20:46, 30 September 2020

2020-09-30T20:46:14Z

← Older revision		Revision as of 20:46, 30 September 2020
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	= Introduction =		= Introduction =

−	An aftercare manager (or defects manager) is involved with pre-handover, handover and the making goods defects (MGD) periods of a construction project. Handover and close out takes place after the construction has ended. The employer is able to occupy the development but the contractor remains responsible for rectifying defects during a period known as the 'defects liability period' (or 'rectification period') which typically lasts six to 12 months.~~<br />~~	+	An aftercare manager (or defects manager) is involved with pre-handover, handover and the making goods defects (MGD) periods of a construction project. Handover and close out takes place after the construction has ended. The employer is able to occupy the development but the contractor remains responsible for rectifying defects during a period known as the 'defects liability period' (or 'rectification period') which typically lasts six to 12 months.
−		+

		+	<br />
	This role is considered to be an integral part of the construction process and the person is often seen as the link between project completion and handover. Aftercare managers are frequently required to monitor and resolve defects as well as attain MGD certifications. This person is also involved in providing an evaluation of the handover process including the verification of documentation accuracy.		This role is considered to be an integral part of the construction process and the person is often seen as the link between project completion and handover. Aftercare managers are frequently required to monitor and resolve defects as well as attain MGD certifications. This person is also involved in providing an evaluation of the handover process including the verification of documentation accuracy.

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	= Related articles on Designing Buildings Wiki =		= Related articles on Designing Buildings Wiki =

−	* 6: Handover and close out	+	* 6: Handover and close out.
−	* Certificate of making good defects	+	* Certificate of making good defects.
−	* Contract administrator for construction contracts	+	* Contract administrator for construction contracts.
−	* Defects certificate	+	* Defects certificate.
	* Defects list.		* Defects list.
−	* Defects in construction	+	* Defects in construction.
		+	* Handover.

	[[Category:DCN_Person]] [[Category:People]] [[Category:Construction_management]] [[Category:Roles_/_services]]		[[Category:DCN_Person]] [[Category:People]] [[Category:Construction_management]] [[Category:Roles_/_services]]

Editor: Created page with "= Introduction = An aftercare manager (or defects manager) is involved with pre-handover, handover and the making goods defects (MGD) periods of a construction project. Handover..."

2020-09-30T20:42:40Z

Created page with "= Introduction = An aftercare manager (or defects manager) is involved with pre-handover, handover and the making goods defects (MGD) periods of a construction project. Handover..."

New page

= Introduction =

An aftercare manager (or defects manager) is involved with pre-handover, handover and the making goods defects (MGD) periods of a construction project. Handover and close out takes place after the construction has ended. The employer is able to occupy the development but the contractor remains responsible for rectifying defects during a period known as the 'defects liability period' (or 'rectification period') which typically lasts six to 12 months.<br />

This role is considered to be an integral part of the construction process and the person is often seen as the link between project completion and handover. Aftercare managers are frequently required to monitor and resolve defects as well as attain MGD certifications. This person is also involved in providing an evaluation of the handover process including the verification of documentation accuracy.

= Relationship building =

The aftercare manager must have strong communication skills and be able to connect with the client, the building or facilities managers, end users and other stakeholders. The aftercare manager meets with project managers and contract managers to review liability issues and assess responsibilities.

This person will also be in regular contact with consultants and subcontractors. This could mean calling upon the subcontractor to return to the job to resolve defects and then providing the client with an update once the defects have been addressed.

During the aftercare phase, this person also manages suppliers and labourers still associated with the project.

Due to the variable nature of the role, the person should be able to work as part of a team, but should also be able to function independently.

= Responsibilities =

In addition to relationship building, there are several technical and logistical tasks that are often assigned to the aftercare manager. These can include:

* Arranging site inspections.
* Entering jobs into the MGD system.
* Updating the administrative aspects of jobs and managing assignments for supply chain and service engineers.
* Managing operational budgets.
* Controlling facilities management activities during handover using suitable technical tools.
* Producing status reports for review.
* Conducting internal audits.

= Background =

Knowledge of building regulations is important for most aftercare managers.

It may be beneficial for an aftercare manager to have some experience with electrical and mechanical systems, although this is not always required. Familiarity with technology may also be helpful.

= Related articles on Designing Buildings Wiki =

* 6: Handover and close out
* Certificate of making good defects
* Contract administrator for construction contracts
* Defects certificate
* Defects list.
* Defects in construction

[[Category:DCN_Person]] [[Category:People]] [[Category:Construction_management]] [[Category:Roles_/_services]]